Shipping policy

Orders placed between midday Wednesday and midday Saturday will be dispatched on Monday, excluding bank holidays, when they will be dispatched on Tuesday.

Orders placed from 12.01pm Saturday to 11.59am Wednesday will be dispatched Thursday.

Your dispatch date will be stated on the pink announcement banner at the top of the webpage before purchasing, as well as on your confirmation email.

Postal Orders sent via Royal Mail

We send our postal brownies and blondies across the UK (Island and Highlands) via Royal Mail Tracked24 Delivery.

If you have selected Express shipping at checkout, your order will be sent via Royal Mail Special Delivery (Guaranteed delivery next day by 1pm).

Once your order is dispatched from our bakery you will receive an email containing your Royal Mail tracking details.

Please note that we offer Royal Mail delivery guidelines based on their published recommendations. Therefore, we cannot accept liability for any delivery issues, including late deliveries, once the order has been dispatched from our kitchen. However, we will always do our very best to understand and resolve issues on your behalf.

Where delivery is requested, it is the customer’s responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address.

Please note that our postal brownies and blondies may not fit through the letterbox. We cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no one to accept delivery.